DE031050-Workforce Services Senior Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Workforce Services Senior Analyst
WORK SETUP: Return to Office

RESPONSIBILITIES:
. Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
. Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
. Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
. Manage internal and external audits with processes and controls in place.
. Conduct monthly coaching and performance feedback to their direct reports

OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation Off
Project/Team Location: Client Site - Non-Accenture Facility

SKILLS AND QUALIFICATIONS:

. At least 3 years relevant work experience 1 year supervisory

. Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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