DE030127-Workforce Services Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office RESPONSIBILITIES: . Lead and manage the MSP team to provide timely and high-quality support for AWD configuration and other product support tasks. . Establish and maintain operational consistency and governance around AWD support requests across multiple lines of business. . Develop and oversee a defined pipeline of work for MSP execution, ensuring efficient task triage and completion. . Help assist in project planning and mobilization of new workstreams from the client. . Collaborate with cross-functional partner teams to align support processes and SLAs. . Monitor MSP performance metrics SLAs and KPIs. . Drive continuous improvement initiatives to expand MSP capabilities, . Ensure MSP adherence to compliance standards and operational best practices. . Provide leadership and mentorship to MSP team members, fostering skill development and operational excellence. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS: . At least 3 years relevant work experience 1 year supervisory Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning) . Experience managing and/or mentoring team members. . MSP or contingent workforce teams in a large-scale operational environment. . Strong project and program management skills with the ability to coordinate across multiple stakeholders. . Background in workforce management skills and knowledges are preferred. . Skills and experience in SQL and Python are preferred. . Excellent communication and leadership skills. . Data-driven mindset with experience in monitoring performance metrics and driving operational improvements.

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