Qualifications
- Short Course Certificate, Bachelor's/College Degree
- Entry-level position; prior experience in a customer service or
technical support role is advantageous
- Pay attention to details
- Have business awareness
- Consistency of tickets and email update
Job Description
- Provide first-level technical support to end-users via phone, email,
or ticketing system.
- Assist users in resolving hardware and software-related issues
promptly.
- Guide users through step-by-step solutions and document problem
resolution steps.
- Analyze and diagnose basic technical problems reported be end-
users.
- Create and manage support tickets in a timely and accurate manner.
- Prioritize and categories tickets based on urgency and impact.
- Maintain comprehensive documentation of common issues and
solutions for internal knowledge base.
