GrowthAssistant is seeking a skilled and motivated Database Management and Travel Assistant. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.
Compensation & Perks
Salary Range: Up to 70,000/month (Final offer based on skills and experience matched to role requirements)
Work Setup: 100% permanent work-from-home
Bonuses:
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus (5,000 at 1 year; 10,000 at 2 years)
- $300 referral bonus per successful hire
Paid Parental Leave
Paid Time Off:
- 7 holiday PTO days/year
- 6 regular PTO days/year
Health Coverage: Comprehensive HMO plan
What You'll Do
1) Add and maintain hotel metadata and contact data set for almost every hotel in North America through QA review of AI-generated hotel proposals and verification of complex hotel data inside the admin app (70%)
- Sometimes this will be on-demand with time constraints, as needed to support gaps in the product dataset
- Otherwise this will be working through a large list and compiling over longer period of time
- Complete project to build out the North America hotel group data set
- Potential to expand the assistant's role to support inventory in other markets afterwards
2) Contact hotel partners via phone when necessary for follow-up edge cases to inquire about unanswered customer requests within their system (20%)
3) Perform ad hoc administration / data entry / reporting work (10%)
What We're Looking For
- 2+ years coordinating group travel or hospitality background
- Strong attention to detail
- Experience with outbound calling at volume, great service level
- Basic to intermediate Excel/Sheets experience
- Exceptional written and verbal English communication skills
- Familiarity with GMail and slack for internal comms
- Ability to work EST or PST hours
Nice to Haves:
- Experience reviewing or QA-ing operational workflows
- Familiarity working alongside automated or AI-driven systems
- Light people-management or team-lead exposure (optional bonus)
- Experience with project management tools
- Experience contacting North American hotel groups for bookings and updates
Durable Skills:
- Needs ability to context switch between data entry/management & outbound follow-up w/ hotels
- Comfort & expertise in outbound calls; ability to follow & navigate a script
- Comfort with repetition - often doing data entry/managemet/clean-up
- Organization
KPI's:
- Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)
- Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient
- List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)
Why You'll Love Working Here
At GrowthAssistant, you'll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.
Apply today and take the next step in your career with GrowthAssistant!
