Data Specialist I

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Philippines

About The Opportunity

Dayforce is seeking a Data Specialist I to monitor and process inbound/outbound interfaces for Managed clients to ensure that all files are transmitted and received on time.

What You'll Get To Do

• Monitors scheduled exports files through Dayforce and tracker
• Monitors scheduled imports files
• Manual processing of imports files
• Generation of export files
• Reporting and balancing to the payroll register
• Running Report and sending to client/SFTP
• Validation of files
• Basic investigation of failed imports
• Case Management
• Monitoring of shared inbox for error notifications or queries from clients promptly
• Accurate and Timely update of SharePoint
• Ensure requests are processed on time
• Participate in maintaining SOP documents and tracking all changes
• Ensures that all the defined process in SOP is adhered to
• Notifies the appropriate distribution list for any issues with imports/exports
• Work in collaboration with the Implementation team for feeds development
• Achieve delivery of tasks following agreed schedules, procedures, and standards
• Drive customer satisfaction by providing high-quality service
• Execute corrective and preventive action plans
• Record critical delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in the process
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback
• Have an I own it attitude about deliverables, meeting deadlines and completing projects

What's In It For You

• Encouragement to be the best version of yourself at and away from work:
• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

Qualifications

Skills and experience we value

• Diploma in IT or Higher Education
• At least one year of work experience in an office environment (desirable)

Technical Competencies

• Dayforce domain Knowledge (desirable – else, to acquire during provided training)
• Time Management and prioritization
• Business Communication Skills (written and verbal)
• Analytical and Reporting Skills
• Computer Literate (MS Word, Excel, PowerPoint, Outlook)
• Basic/Intermediate XML knowledge
• Basic/Intermediate SQL Knowledge

Behavioral competencies

• Flexibility in terms of working hours (e.g., should be able to work in US hours)
• Ability to work overtime (Weekday/Weekend) during the year-end season and including native-country public holidays, as-needed.

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud