Data Science Staff

Key Responsibilities

Database Health & Quality

• Own database health monitoring and operational observability.
• Identify and remediate data quality issues, anomalies, invalid records, duplicate records, and spam patterns.
• Improve lead and contact completeness, normalization, accuracy, and consistency.
• Establish and monitor data health metrics and operational dashboards.
• Investigate root causes of recurring data quality issues.

Data Stewardship & Governance

• Maintain the Global Marketing Data Catalog and associated data dictionaries.
• Support implementation and enforcement of marketing data governance standards.
• Support privacy, consent, compliance, and audit requirements.
• Document data definitions, business rules, processes, and controls.
• Partner with stakeholders to improve trust and usability of marketing data assets.

Activation Readiness & Marketing Operations Support

• Improve lead and contact readiness for campaigns, SDR engagement, and nurture programs.
• Support audience segmentation, targeting, and operational data requirements.
• Partner with campaign operations teams to improve data quality throughout the customer lifecycle.
• Support No Lead Left Behind (NLLB) and related activation initiatives.

Operational Support & Continuous Improvement

• Support troubleshooting and resolution of marketing data incidents.
• Develop monitoring, automation, reporting, and alerting capabilities.
• Identify opportunities to improve operational efficiency and reduce manual effort.
• Support Salesforce, MCAE, Openprise, Data Cloud, and related platform operations.
• Drive adoption of self-service capabilities that reduce operational support demand.

Qualifications

Required

• 5+ years of experience in data stewardship, data governance, CRM administration, marketing operations, or data quality management.
• Experience working with enterprise-scale customer and marketing data.
• Experience with Salesforce or similar CRM platforms.
• Strong analytical and problem-solving skills.
• Experience working across multiple stakeholder groups and functions.
• Strong written and verbal communication skills.

Preferred

• Salesforce CRMA
• Marketing Cloud Account Engagement (MCAE)
• Openprise
• Salesforce Data Cloud
• Salesfroce Tableau/Next
• Marketing Operations
• Data Governance
• Data Quality Management
• Power BI or similar reporting platforms