Job Description

100% Remote | Full-Time Contractor

Open to candidates based in LATAM, EMEA & APAC

Schedule: Monday to Friday, coverage needed for North American working hours ( 8am-4pm or 9am-5pm )

Do you enjoy turning messy spreadsheets into clean, organized data Do you like helping people through a big transition If so, we'd like to meet you!

Gymdesk is hiring a Data Migration Specialist to join our Customer Success team. This is a key role in organizing each new customer's move to Gymdesk. You'll work closely with our Onboarding Specialists to collect a customer's data from their previous software, then clean it, map it, and import it so their business is ready to run on day one.

This is a hands-on role that balances problem-solving with people. One day you might be investigating why a date column won't import correctly. The next, you might be walking a gym owner through a data discrepancy and helping them feel confident about the switch. If you're detail-oriented, calm under a deadline, and happy both working independently and collaborating with a small, supportive team, you'll fit right in.

About Gymdesk

Gymdesk (https://gymdesk.com/) is modern gym management software for owners who want to run and grow their business. More than 4,500 gyms in 34 countries use it, including martial arts schools, fitness gyms, yoga and Pilates studios, and multi-location gyms. Gymdesk automates the busywork of running a gym, like memberships, billing, scheduling, payments, and marketing, so owners can focus on what matters: less admin, more members. We're a growing startup with a global, fully remote team of about 80 people, and we're looking for more great team members to help support our customers.

About the Role

You'll report directly to our VP of Customer Success and collaborate with our onboarding, support, product, and engineering teams. In this customer-facing role, you'll combine technical skill with a sharp eye for detail and strong communication. Every migration you complete helps another small business make a smooth switch to Gymdesk.

Responsibilities

Data Analysis & Mapping
Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
Map legacy data fields to our platform's schema using internal tools, AI (ChatGPT), or custom scripts
Migration Execution
Transform, clean, and normalize customer data
Import data into Gymdesk customer environments and validate against expected outputs
Perform iterative migrations and troubleshoot errors during the process
Product Expertise & Manual Data Entry
When required, fill any migration gaps with manual data entry
Become an expert in Gymdesk's product so you can set up configurations on behalf of customers
Customer Communication
Coordinate with Onboarding Specialists and customers to collect requirements and data formats
Provide status updates, clarify data issues, and help customers understand field-level discrepancies
Collaboration & Process Improvement
Work with product and engineering to report bugs or suggest tooling enhancements
Document migration processes and maintain internal guides for repeatable success

About You

3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role
Proficiency with spreadsheets, CSV handling, text encoding, date formats, and data cleansing techniques
Experience with SaaS platforms, CRM, ERP, or customer-facing data workflows
Strong analytical and problem-solving skills with high attention to detail
Excellent written and verbal communication skills

Preferred Qualifications

Experience working in a customer-facing or onboarding context
Knowledge of SQL and at least one scripting language (e.g., Python)
Knowledge of data privacy standards (e.g., GDPR) as they pertain to customer data
Experience building or working with internal tools for data migration
Exposure to project management and collaboration tools (e.g., Notion, Jira, Slack)

How We Measure Success

Percentage of migrations completed within SLA (e.g., 5-7 days for Tier 1 clients)
Accuracy rate of migrated records and field mappings
Customer satisfaction (post-onboarding CSAT or NPS scores)
Internal team feedback on collaboration and process reliability

If you think you may be a great fit, we'd love to hear from you!