Data Center NOC L1 / L2 Engineer (Enhanced with Tools)

Company Description

TaskMaster Virtual Ally is a leading provider of Human Infrastructure as a Service (HIaaS), bridging the gap between advanced AI models and unstructured, chaotic enterprise data. We specialize in enabling data readiness for mid-market and fast-growing tech companies by deploying secure, compliant solutions designed to address edge-case resolution and optimized model training. Our proprietary 2-2-1 Pod Architecture operates within our clients secure infrastructure, ensuring strict adherence to compliance standards such as SOC 2 and HIPAA. Headquartered in Florida, TaskMaster is fully compliant with U.S. legal and data privacy requirements, making us a trusted partner for health tech, fintech, and enterprise SaaS companies. We aim to eliminate bottlenecks by providing a human-in-the-loop layer that enhances AI performance and business outcomes.

Role Description

This is a remote, contract role for a Data Center NOC L1/L2 Engineer (Enhanced with Tools). In this position, you will monitor network operations to ensure system functionality, diagnose issues, and implement resolutions. Responsibilities include real-time troubleshooting of technical problems, network administration tasks, and collaboration with technical teams to optimize system performance. You will use advanced tools to enhance technical support effectiveness and maintain the health of connected systems and components in the data center environment.

Qualifications

• Strong expertise in Network Operations Center (NOC) and Computer Network Operations.
• Proficiency in Troubleshooting and providing technical solutions for complex network issues.
• Experience in Network Administration and related configuration or maintenance tasks.
• Technical Support skills to assist users and resolve issues promptly and effectively.
• Familiarity with monitoring tools, ticketing systems, and remote tools to manage networks.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage tasks in a fast-paced remote work environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field is an advantage but not mandatory.
• Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.