#Greatmindsdontthinkalike : At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team
Community Operations is the heart and soul of our
#BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
About The Role
In the
APAC Analytics & Insights team, we collaborate with Community Operations managers across the region to enhance the customer experience. The analyst plays a critical role in generating insights from customer support data-pinpointing key concerns, identifying gaps in existing processes, and empowering stakeholders to make data-backed decisions that improve customer experience and deliver business value through a smoother, more effective support journey.
Your Impact In Role
- Translate business problems into analytical solutions by writing efficient SQL queries to extract and analyse relevant data.
- Conduct root-cause analysis to uncover drivers of customer support interactions and identify gaps across processes, products, or operations.
- Identify opportunities to enhance the customer experience and provide stakeholders with data-driven insights to inform long-term improvements.
- Build and maintain dashboards to monitor KPIs, surface trends, and highlight anomalies requiring stakeholder attention.
Basic Qualifications
- Strong business acumen and the ability to translate business questions into analytical solutions
- Expertise in data querying and manipulation using SQL
- Proficiency in Python for data analysis and automation tasks
- Experience with data visualization and dashboarding using Tableau
- Strong skills in Google Workspace (G-Suite) tools (Sheets, Slides, Docs, etc.)
- Proven experience in stakeholder management and presenting insights to stakeholders
- Excellent communication skills and a flair for data-driven storytelling
- Self-starter with a proactive approach to identifying opportunities for improvement
Preferred Qualifications
- Background in Statistics or strong understanding of statistical methods
- Experience in A/B testing or Experimentation (XP) setups
- Advanced proficiency in Python with a strong ability to debug and resolve errors in fast-paced environments.
