ROLES AND RESPONSIBILITIES
- Ability to gather business requirements and translate the requirements to reports and dashboards
- Create simple yet effective dashboards, reports, etc. as needed by the business in support of projects and operational requirements
- Provide actionable insights by performing data analysis and data mining
- Perform complex ad hoc data queries and provide data extracts as needed by the business
- Create and update documentation and help maintain the team document portal
- Build complex queries on large volumes of data using SQL
- Act as primary Analyst for urgent data and reporting requirements as required by the Leadership team
- Act as L1/L2 Analyst for urgent operational data requirements
- Ability to provide requirements, updates, and resolve known issues in timely manner
- Support Delivery team in the distribution of reports, data files, etc. via email and sftp, and maintenance of distribution list
- Create and update operations support documentation, and maintain tech and operations support document portalEnsure data security practices in the deployed pipelines
- Standardize different queries and optimize them to speed up query times
- Build automation workflows and ensures job uptime and performance
- Attend escalated support calls during business hours and outside business hours (e.g. weekdays after 6 PM, during weekends and holidays, etc.)
- Identify automation opportunities and implement workflows
SKILLS:
- Willingness to work with different stakeholders across the organization
- Ability to handle urgent data and reporting requirements from the business
- Leadership skills to help establish the team's ways-of-working, processes, deliverables, and documentation
- Strong collaboration skills
- Agile mindset with fail fast, learn fast attitude
- Detail-oriented to verify the integrity of gathered data and reports
- Experience in analytics and data warehousing concepts, terminologies, and architecture
- Good oral and presentation skills are a must
