VCC Link, Inc. was established in January 2004, and was incorporated to primarily offer contact center solutions to offshore companies to address call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training.
The RoleJoin our Team and start EMPOWERING lives!- Responsible for gathering data from the company/department's data server and reporting data for the section's internal and external management.
- Aid in the creation and execution of quality assurance system. Analyze and interpret patterns in complex data sets.
- Support the design, development and maintenance of HR analytical tools.
- Produce materials to go with all tools and software solutions and create standard and customized data for other reports.
- Create and execute processes for system testing, diagnosis, and troubleshooting.
- Oversee data analytics, reporting tactics, and the development and improvement of dashboards in system.
- Provide actionable insight and be in charge of developing and optimizing reporting dashboards and evaluating results.
- Work closely with other departments to prioritize business needs and find new ways to improve opportunities.
- Analyze the collected data in comparison to the advantages listed in the contract between the company and the Client.
- Consider and introduce automation to newly created process to eliminate human error.
- Evaluate performance data and establish benchmarks for future tracking.
- Contribute to data capture, storage and forecast analysis projects.
Ideal Profile- Bachelor's degree required, IT or Statistical related course w/ at least 6 months of related experience.
- Advance knowledge in Excel such as but not limited to: Formulas and Functions, PivotTables and PivotCharts, Data Analysis Tools, Macros and VBA (Visual Basic for Applications), Spreadsheet Optimization and Efficiency, Troubleshooting and Error Handling and Data Cleaning and Transformation.
- Proficiency in presenting data visually through charts, graphs, and dashboards to effectively communicate insights and findings.
- Advanced statistical knowledge.
- Advanced proficiency in Microsoft Office applications
- Good verbal and written communication skills.
- Demonstrated success with stakeholder management.
- Highly preferred good working knowledge of Human Resources processes, HRIS applications and ATS
- Able to work independently and perform work efficiently in a fast-paced environment under the pressure of completing deadlines.
What's on Offer- CURRENTLY WORK FROM HOME SET UP (MIXED SET UP IN THE FUTURE)
- FIXED WEEKENDS OFF AND DAYSHIFT SCHEDULE
- MONTHLY ACTIVITY BREATHER
- SALARY RANGE 16K-19K (Based on relevant experience)
