Job Description
This role supports the business by collecting, maintaining, and analyzing data to help teams make informed decisions. The Data Analyst will assist in preparing reports, identifying trends, and providing insights that support operational efficiency, customer experience improvements, and business performance. Working closely with internal stakeholders, the role will help ensure data accuracy, support reporting needs, and contribute to continuous improvement initiatives across the organization.
Discover the World is a global leader in travel sales representation, proudly managing a portfolio of more than 120 world‑class brands spanning air, cruise, hospitality, car rental, tourism boards, and more. For over 30 years, we have built a trusted international network through exceptional service, integrity, and results-driven performance. Join a company where people and partnerships make a worldwide impact
Job Requirements
Required- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Strong analytical skills and attention to detail.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Ability to work effectively with internal stakeholders, external partners, and global teams.
- Experience maintaining reports, databases, and business records.
Preferred- Experience in airline, travel, hospitality, or sales support environments.
- Experience with CRM systems, preferably Salesforce.
- Knowledge of GDS, PCC management, or travel industry distribution channels.
- Understanding of sales operations, trade marketing, or commercial support functions.
Working Conditions- Monday–Friday, standard business hours.
- Hybrid work environment with collaboration across local and global teams.
- Occasional travel may be required for business meetings, training, or industry events.
Job Responsibilities
- Maintain accurate records, databases, and reporting tools to support sales and trade activities.
- Analyze data and trends to provide insights, forecast performance, and support business decision-making.
- Develop, build, and maintain airline sales and operational reports.
- Collaborate with the Trade Support team, Headquarters, Regional Offices, and global teams to support commercial initiatives.
- Manage multiple projects simultaneously, ensuring timely and high-quality completion.
- Prepare sales proposals, agreements, and supporting documentation for corporate customers and travel partners.
- Create and distribute sales and trade communications, including route announcements, policy updates, flyers, and promotional materials.
- Coordinate trade marketing activities, exhibitions, and industry events.
- Maintain and update agent, corporate, and trade partner databases.
- Partner with the marketing team to ensure trade website content remains accurate and up to date.
- Support process improvements and special projects as assigned.
Trade & Sales Support- Maintain agent distribution databases, contact lists, and agency mapping information.
- Manage Pseudo City Codes (PCCs) across Global Distribution Systems (GDS).
- Maintain product listings by agency and ensure alignment with fare filing and distribution strategies.
- Provide product updates and key communications to trade partners and internal stakeholders.
- Support the review and approval process for corporate deals, new IATA numbers, and PCC requests.
- Develop and maintain proposal guidelines, approval workflows, and trade brand standards.
Systems & Reporting- Manage and maintain Salesforce, Freshdesk, and other sales support systems.
- Drive the transition of manual CRM processes into Salesforce.com to improve efficiency and data integrity.
- Download, analyze, and distribute monthly flown performance reports.
- Track, log, and manage product updates and enhancements.
- Calculate and process ORC payouts for Sales Representatives.
- Generate reports and dashboards that provide actionable business insights.
