Data Analyst
Concentrix- Posted 12 hours ago
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Job Description
Job Title:
Data AnalystJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Reporting Specialist/Analyst within Concentrix ANZ's offshore analytics team, will be responsible for designing and maintaining reporting frameworks, dashboards, and data visualisations that provide operational teams with timely, accurate visibility of call centre performance and service delivery outcomes for Australian clients.
Key Responsibilities
Design, develop, and maintain Power BI dashboards and reporting frameworks that track and communicate call centre operational performance
Deliver periodic Service-Level Agreement (SLA) and operational reporting that provides accurate, timely, and actionable visibility to internal operational teams
Support the development of customer journey maps grounded in operational and performance data
Build interactive and visually compelling data visualisations that communicate complex operational metrics clearly and efficiently
Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
Maintain a strong working knowledge of call centre operational metrics including AHT, FCR, CSAT, NPS, and abandonment rate
Collaborate with Data Analysts, Data Scientists, and Consultants to align reporting outputs with broader analytical and client objectives
Location:
PHL Muntinlupa - Alabang 3Language Requirements:
Time Type:
Full timeMore Info
Key Skills
About Company
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
