Discover your 100% YOU with MicroSourcing!
Position: Data & Operational Intelligence Analyst
Location: Clark, Angeles City, Pampanga
Work setup & shift: Onsite, Day shift
Why join MicroSourcing You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Data & Operational Intelligence Analyst, you will:
- Develop and maintain daily, weekly, and monthly reports covering sales performance, promotions, cost summaries, profitability, KPIs, and operational scorecards.
- Build and enhance dashboards that transform operational data into actionable business insights to support informed decision-making.
- Monitor the health and performance of the unattended retail network using operational dashboards and analytics tools.
- Monitor POS systems, payment terminals, and connected devices to identify outages, payment issues, and system anomalies.
- Perform first-level investigations and troubleshooting of operational and technical issues, resolving data discrepancies where possible.
- Escalate technical issues to internal teams or software vendors with clear documentation and track incidents through to resolution.
- Analyse business data to identify trends, opportunities, and process improvements that enhance operational performance and customer experience.
- Support automation initiatives and continuous improvement projects by streamlining reporting processes and leveraging data-driven solutions.
What You Need
Non-negotiables
- 2–5 years of experience in a Business Intelligence, Data Analytics, Reporting Analyst, Business Analyst, or Operational Analytics role.
- Experience developing dashboards and reports using Power BI or similar Business Intelligence tools.
- Advanced Microsoft Excel skills, including Pivot Tables, Power Query, and complex formulas.
- Experience analysing business data to identify trends, issues, and business opportunities.
- Experience working with multiple business systems such as ERP, CRM, POS, or similar platforms.
- Strong analytical, problem-solving, and critical thinking skills with exceptional attention to detail.
- Excellent written and verbal English communication skills with the ability to present insights to both technical and non-technical stakeholders.
Preferred Skills/expertise
- Experience automating manual reporting processes to improve business efficiency.
- Technical aptitude with the ability to perform first-level troubleshooting of operational systems.
- Experience monitoring POS systems, payment terminals, or connected devices.
- Process improvement mindset with a focus on continuous improvement and operational excellence.
- Familiarity with AI tools and technologies to enhance reporting, analytics, and business processes.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our Commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
Terms & conditions apply. 
