Key Responsibilities
Embark on an exciting journey with Royal Caribbean Group as a Casino Promotions Analyst, specializing in the development and execution of targeted offers for our casino guests. In this role, you will be instrumental in designing and deploying one-to-one promotional campaigns aimed at maximizing engagement and revenue. As an analyst-level professional, you will ensure the accuracy and effectiveness of casino-specific offers, collaborate closely with marketing and product teams, and leverage data insights to optimize the guest experience and drive loyalty through tailored casino promotions.
Responsibilities
QUALIFICATIONS AND EDUCATION
- Deploy and execute markets targeted casino promotional offers across Royal Caribbean Group's digital platforms, following established marketing guidelines.
- Work closely with marketing and casino teams to understand promotional details and ensure accurate implementation of guest-specific offers.
- Test casino offers to identify and resolve any issues, ensuring smooth and error-free delivery to guests.
- Collaborate with automation and QA teams to monitor the execution of promotions and address any technical or operational issues promptly.
- Support User Acceptance Testing (UAT) for casino promotions, helping validate that offers are correctly set up and functioning as intended.
- Provide feedback during testing phases and work with cross-functional teams to resolve issues related to promotional content or technical glitches.
- Assist technical teams in troubleshooting, reporting defects, resolving bugs or discrepancies affecting targeted casino offers.
- Follow established processes to update and maintain documentation related to promotional setup, testing, and issue resolution.
- Review reports and analytics to verify that promotions are delivering the expected results and identify any operational issues.
- Support ongoing improvements by providing input on platform functionalities and assisting with minor platform enhancements to better support promotional execution.
- Help train internal teams on the basic procedures for managing and executing targeted casino offers.
- Contribute to ensuring that all promotional campaigns are executed accurately and efficiently, supporting overall campaign performance.
- Responsibilities are not limited to the above; additional duties may apply.
Qualifications
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Experience in an eCommerce environment and/or working on an enterprise/global website is preferred.
- Strong fluency in the English language is required.
- Experience in executing promotion campaigns is preferred.
- Proven experience in creating and executing promotional messaging in a digital environment.
- Strong understanding of marketing principles and the ability to translate them into effective online promotions.
- Experience creating and executing QA testing plans, with a keen eye for detail.
- Familiarity with User Acceptance Testing processes and collaboration with cross-functional teams.
- Technical aptitude to identify and communicate technical issues to development teams.
- Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional environment.
- Detail-oriented with strong organizational and multitasking abilities.
Financial/Quantitive Responsibilities
NA
COMPARABLE POSITIONS/PEERS
Web Content Producer (30002998)
How Has The Job Changed/Grown
NA
INTERNAL/ EXTERNAL RELATIONSHIPS
NA
Physical Requirements
NA
WORKING CONDITIONS
- MON THU: Mid Shift - 2pm to 11pm Manila Time (1am to 10am EST)
- FRI: Morning Shift - 9am to 6pm Manila Time (8pm to 6am EST)
