Job Summary:
The Cyber Security Analyst 1 is responsible for monitoring MSS alerts, responding to security events, and supporting the protection of customer networks against cybersecurity threats. The role investigates potential breaches, analyzes security alerts, escalates complex incidents, and assists in maintaining secure network and IT environments.
Responsibilities:
- Monitor MSS helpdesk tickets and respond to new and ongoing alerts at the Tier 1 level.
- Analyze logs, dashboards, and SIEM alerts to identify security incidents and vulnerabilities.
- Investigate monitoring alerts (e.g., interface up/down) and notify customers as appropriate.
- Monitor and manage customer network and security devices, including firewalls, routers, switches, VPNs, and wireless equipment.
- Assist in resolving security-related tickets regardless of focus area.
- Identify and escalate potential security breaches and suspicious activity.
- Document and research security incidents and assess root causes.
- Work with senior engineers to validate findings and remediate vulnerabilities.
- Install security measures and support systems such as firewalls, data encryption, and antivirus solutions.
- Stay updated on cybersecurity threats, trends, and best practices.
- Research security enhancements and provide recommendations to management.
- Escalate tickets to more experienced engineers or Tier 2 teams as needed.
- Train and guide teammates through documentation, knowledge-sharing, and handover calls.
Qualifications and Requirements:
- Experience using SIEM tools such as QRadar, Splunk, AlienVault, or similar.
- Experience troubleshooting IT systems and network interfaces.
- Experience with cybersecurity frameworks (MITRE ATT&CK, NIST).
- Knowledge in IP protocols (DHCP, FTP/SFTP, HTTPS, TCP/UDP, SSH).
- Knowledge in vendor platforms such as Cisco, Juniper, Palo Alto, and Fortinet.
- Has background in cybersecurity principles, network security, incident response, and threat detection.
- Identify, investigate, and analyze security incidents and vulnerabilities.
- Demonstrates strong analytical and problem-solving skills.
- Clear and coherent both verbal and written communication skills in English for providing security recommendations.
Screening Criteria:
- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum of one (1) year SOC or security analyst experience.
- Must have stable employment history.
Work Location: Work from home (within Philippines only)
Work Schedule: 4x12 - 2 AM to 2 PM PH time
Work Perks and Benefits:
- Rice Allowance
- Internet Allowance
- Overtime Pay
- Holiday Pay
- 25% Night Differential
- Perfect Attendance Bonus
- 20 days Paid Time Off per year
- HMO for Employee
- HMO for Dependents
- Group Life Insurance
- Annual Merit Increase (terms apply)
- 13th Month Pay
- Mid-Year Bonus (terms apply)
