Overview
The Campaign Operations Specialist plays a crucial role in the operational execution and management of customer value management (CVM) initiatives and loyalty programs. This position requires a mix of operational expertise, project management skills, and a keen understanding of customer engagement strategies.
Functions
- Operational Execution: Ensure the seamless execution of CVM campaigns and loyalty programs, meeting all operational requirements and timelines.
- Project Management: Coordinate cross-functional teams and resources to deliver projects efficiently and effectively.
- Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of CVM operations.
- Stakeholder Coordination: Work closely with internal teams and external partners to ensure alignment and support for CVM initiatives.
- Reporting & Analysis: Monitor and report on the performance of CVM campaigns, providing insights and recommendations for optimization.
- Compliance & Quality Assurance: Ensure all CVM activities comply with company policies and industry regulations while maintaining high-quality standards
Employment Standards
Competencies & Skills:
- Operational Excellence: Proven ability to manage and optimize operational processes for maximum efficiency and effectiveness.
- Project Management Proficiency: Strong project management skills, including planning, execution, and stakeholder management.
- Analytical Thinking: Ability to analyze campaign performance data and derive insights to inform operational improvements.
- Collaborative Teamwork: Excellent collaboration and communication skills for working across departments and with external partners.
- Adaptability & Innovation: Openness to change and innovation, with the ability to adapt operational strategies to evolving business needs.
- Detail Orientation: Meticulous attention to detail, ensuring accuracy and quality in all aspects of CVM operations.
- Technical Savvy: Familiarity with CRM systems, marketing automation tools, and data analytics platforms
Job Skills & Qualifications
Required:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in operations, marketing operations, or a related are, with a focus on campaign management and execution.
- Demonstrated experience in managing complex operational processes and cross-functional projects.
- Proficient in Microsoft Office Suite and familiar with project management software
Preferred:
- Experience in the telecom or related industry with a strong focus on customer engagement and retention.
- Certification in project management or operations management.
- Knowledge of data analysis tools and methodologies to support operational decision-making
NOTE: We regret to inform that only shortlisted candidates will be notified. Thank you.
