Role : Customs Team Lead - Logistics Shared Services
Company : One of the Global - Well known Organization in PH
Location : Manila - Paranaque - 8912 Asean Avenue Building
Schedule: Hybrid, 4 days onsite and 1 days WAH
Shift : Morning & Mid shift
Job Skills :Non-negotiables:
- Customs experience in Logistics Shared Services (We can also try from BPO)
- Strong leadership background;1 year TL experience is acceptable if tenure is solid
- KPI experiencerelevant to the industry
- Strong communication skills (experience with international counterparts)
- Licensed Customs Broker is a plus.
Operational and Team Management:
- Oversee assigned countries migrated into MNL ISSC Customs team.
- Strategize to drive process optimization, accountability, and ownership
- Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
- Provide guidance on process design and optimization
- Propose process changes where needed to drive efficiency and improve execution
- Act as an ambassador of BSS MNL ISSC.
- Prepare and present performance report to internal and external stakeholders
- Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
- Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
- Maintain all areas of Health and Safety relevant to the working environment & staff teams.
- Planning and organization of resources planning and requirements
- Escalation of irregularities to Business Support Services Manager for Customs
- Perform weekly coaching with team leads
- Take the lead to help resolve reoccurring issues
- Drive continuous improvement of the team and related processes.
- Work under the direction of superiors
- Drives completion of tasks and processes within agreed SLA to leaders and members
- Proactively find means to deliver and raise the performance of the teams managed
- Actively engage with relevant Stakeholders and conduct regular touchpoints
