Customer Support Supervisor / TL | Local Account
Customer Support Supervisor / TL | Local Account
joyride superapp- Posted an hour ago
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Job Description
We are looking for a results-driven and customer-focused
Customer Support Supervisor
to oversee daily customer support operations during assigned shifts and ensure smooth team performance.
The ideal candidate has experience in supervising customer support teams, managing shifting schedules, handling escalated concerns, and coordinating with other teams to address operational issues.
This role is responsible for guiding team members, monitoring shift performance, ensuring proper handling of customer / driver-partner concerns, and maintaining service standards and operational efficiency throughout the shift.
Qualifications
Proven experience in Customer Service, Customer Support, Operations, or similar leadership roles
Background in logistics, BPO, e-commerce, or related industries is an advantage
Strong leadership, coaching, and team management skills
Excellent problem-solving and conflict resolution abilities
Proficient in Microsoft Office applications, particularly Excel and reporting tools
Strong communication and stakeholder management skills
Ability to thrive in a fast-paced and dynamic environment
Customer-focused mindset with the ability to effectively manage customer escalations
Able to work with minimal supervision
Amenable to shifting schedules and 24/7 operations
Willing to be assigned in Marcos Highway, Antipolo
Key Responsibilities
Lead, manage, coach, and develop team members to drive optimal performance and service excellence
Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction
Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off—to ensure service standards are consistently met
Monitor team performance and prepare reports on operational metrics and customer feedback
Identify opportunities for process improvement and support initiatives that enhance overall service quality
Stay updated on industry best practices and customer service trends
Perform other duties and responsibilities that may be assigned from time to time
Why Join JoyRide
Be part of one of the fastest-growing homegrown superapps in the Philippines
Work in a dynamic and collaborative environment
Opportunity to lead and grow high-performing teams
Contribute to improving mobility and delivery solutions for millions of Filipinos
Customer Support Supervisor
to oversee daily customer support operations during assigned shifts and ensure smooth team performance.
The ideal candidate has experience in supervising customer support teams, managing shifting schedules, handling escalated concerns, and coordinating with other teams to address operational issues.
This role is responsible for guiding team members, monitoring shift performance, ensuring proper handling of customer / driver-partner concerns, and maintaining service standards and operational efficiency throughout the shift.
Qualifications
Proven experience in Customer Service, Customer Support, Operations, or similar leadership roles
Background in logistics, BPO, e-commerce, or related industries is an advantage
Strong leadership, coaching, and team management skills
Excellent problem-solving and conflict resolution abilities
Proficient in Microsoft Office applications, particularly Excel and reporting tools
Strong communication and stakeholder management skills
Ability to thrive in a fast-paced and dynamic environment
Customer-focused mindset with the ability to effectively manage customer escalations
Able to work with minimal supervision
Amenable to shifting schedules and 24/7 operations
Willing to be assigned in Marcos Highway, Antipolo
Key Responsibilities
Lead, manage, coach, and develop team members to drive optimal performance and service excellence
Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction
Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off—to ensure service standards are consistently met
Monitor team performance and prepare reports on operational metrics and customer feedback
Identify opportunities for process improvement and support initiatives that enhance overall service quality
Stay updated on industry best practices and customer service trends
Perform other duties and responsibilities that may be assigned from time to time
Why Join JoyRide
Be part of one of the fastest-growing homegrown superapps in the Philippines
Work in a dynamic and collaborative environment
Opportunity to lead and grow high-performing teams
Contribute to improving mobility and delivery solutions for millions of Filipinos
More Info
Key Skills
Customer Support Operations
Bpo
About Company