Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Customer Support Specialist who will be working with Connext's Client in the United States of America
What's in it for you
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
- Annual Increase
What is the job
The Customer Support Specialist 1 is responsible in providing remote customer support through text and phone, assisting customers with reservations, booking requirements, and pre-arrival processes while ensuring timely and accurate service.
Responsibilities:
- Respond promptly and professionally to inbound customer messages and inquiries.
- Handle outbound phone calls to answer customer questions, provide assistance, and support reservation completion.
- Provide accurate information using company-approved responses, procedures, and resources.
- Guide customers through the reservation process, required documentation, and pre-booking requirements.
- Maintain professional and customer-focused communication across all interactions.
- Assist customers in completing reservations and ensure required information is accurately captured.
- Confirm reservation details and ensure customers understand requirements before vehicle pickup.
- Follow up with customers who have started but have not completed the reservation process.
- Maintain accurate customer records, notes, and reservation status within company systems.
- Escalate customer concerns or situations outside established procedures to the appropriate team members.
- Coordinate with Sales, Customer Service, and Operations teams to support smooth customer experiences.
- Manage multiple customer conversations while maintaining accuracy, professionalism, and timely responses.
- Support daily booking goals and customer service objectives through consistent execution.
Qualifications:
- Minimum of two (2) years of experience in customer service or a related support role.
- Comfortable handling customer interactions through phone support when needed.
- Demonstrates strong attention to detail and ability to maintain accurate customer information.
- Demonstrates strong problem-solving skills and ability to handle customer concerns professionally.
- Proven ability to learn and navigate multiple software platforms, CRM systems, messaging tools, and reservation workflows.
- Proven ability to work independently while maintaining productivity in a remote work environment.
- Clear and coherent both written and verbal communication skills in English.
