Customer Support Specialist (Work from home)

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We are currently looking for a Customer Support Specialist (Work from home) to support our client based in the US.

What's in it for you

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Summary:

The Customer Support Specialist is responsible for managing interactions through voice calls, email, and various other communication channels, ensuring that service delivery is both professional and efficient. The specialist is responsible for resolving complex inquiries, complaints, and technical issues by applying specialized knowledge and troubleshooting skills.

Responsibilities:

Interact with customers via voice calls, email and other communication channel.

Ensure professional, courteous, and efficient service delivery.

Resolve complex customer inquiries, complaints, and technical issues.

Utilize specialized knowledge and troubleshooting skills.

Investigate, diagnose, and resolve complicated customer problems.

Follow established procedures and escalate when necessary.

Develop an in-depth understanding of company products and services.

Provide accurate information and assistance to customers.

Maintain detailed and accurate records of customer interactions.

Use CRM software or designated tools for record-keeping.

Collaborate with cross-functional teams for seamless customer experiences.

Work with technical support, sales, and operations team as needed.

Collect and document customer feedback on products and services.

Communicate feedback to relevant teams for improvement.

Stay updated on industry trends, product features, and technologies.

Enhance knowledge to provide up-to-date assistance to customers.

Qualifications and Requirements:

At least two (2) years of experience in customer service or technical support roles.

Familiarity with CRM software and relevant tools.

Advanced communication skills, with a strong focus on delivering high-quality customer support.

Benefits:

• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXTGreat Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#Connext #CSR #TechSupport #ConnextTheBest