Customer Support Specialist
- Posted a month ago
- Be among the first 10 applicants
Job Description
Description
- Provide exceptional customer support through various communication channels.
- Assist customers in resolving issues and queries related to products and services.
- Manage customer accounts and maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Conduct follow-ups to ensure customer problems are resolved in a timely manner.
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: 1-3 years of experience in customer support or related roles.
- Skills and Competencies: Proficient in MS Office, strong problem-solving skills, effective team player.
- Skills and Competencies: Experience in account management and back office support.
- Qualities and Traits: Excellent communication skills in English, computer literate, and able to manage sales pipelines.
More Info
About Company
Skills:
Excel, Ms Office, Google Workspace, Live chat support, Sheets
Skills:
D365, Outlook, Excel, Ms Office, Word, Crm Systems
Skills:
customer service, data privacy and security, Banking, Account Management
Skills:
billing platforms, payment processing systems, help-desk platform, analytics and reporting features, account management tools, ticket management skills