We are hiring for a Customer Support Specialist to deliver dependable, empathetic customer interactions across voice, email, and chat channels while driving continuous improvement in operational metrics.
Role & Responsibilities
- Provide timely, accurate support across phone, email, and live chat; resolve customer inquiries.
- Log, update, and close tickets in the CRM/ticketing system with clear, actionable notes and correct dispositions.
- Triage technical or complex issues to secondline teams and coordinate follow-up until full resolution.
- Contribute to and maintain the knowledge base and standard operating procedures to reduce repeat contacts and improve resolution rates.
- Attend on-site shifts, training sessions, and team huddles to support consistent service delivery and process adherence.
Qualifications
- High school diploma or equivalent; college coursework preferred.
- Proven customer support experience in a BPO or in-house support environment.
- Strong English proficiency (verbal and written); additional local language skills are a plus.
- Able to work on-site
- Can start immediately
Benefits & Culture Highlights
- The company offers on-site career development, which includes regular training, coaching, and clear promotion pathways.
- Collaborative, metrics-driven culture focused on quality, customer success, and continuous improvement, which fosters teamwork and encourages innovative solutions to meet client needs.
- The company offers competitive local compensation, benefits, and employee support programs.
Skills: customer,customer support,continuous improvement
