Join our growing team and be part of a dynamic customer service environment supporting e-commerce customers and brands.
Qualifications- Bachelor's degree preferred.
- Proven experience in e-commerce customer service, preferably supporting platforms such as Amazon, Walmart, Shopify, or similar marketplaces.
- Experience handling product safety concerns, major customer complaints, and escalation cases.
- Strong ability to assess risks independently and determine the appropriate course of action.
- Excellent written and verbal communication skills.
- Strong problem-solving, decision-making, and customer service skills.
- Ability to remain calm and professional when handling sensitive or high-impact customer concerns.
- Willing to work onsite and follow the required work schedule.
Key Responsibilities- Provide professional and timely assistance to customers through various support channels.
- Handle complex customer concerns, complaints, and escalations.
- Assess product safety-related issues and identify potential risks.
- Investigate customer concerns and coordinate with relevant teams for appropriate resolution.
- Exercise sound judgment when handling high-risk or sensitive cases.
- Maintain accurate documentation of customer interactions, complaints, and resolutions.
- Ensure compliance with company policies, procedures, and customer service standards.
If you have strong e-commerce customer service experience and are confident in handling complex complaints and risk-related cases, we'd love to hear from you!
