Responsibilities
As a Customer Service Representative for an athleisure retail account, you will provide exceptional customer support through voice, chat, and SMS channels by assisting customers with online purchases, order management, product inquiries, returns, exchanges, shipping concerns, and loyalty program support. You will help customers find the right products by providing accurate product information, resolving concerns efficiently, and delivering a seamless, brand-aligned shopping experience. The role requires maintaining strong product knowledge, documenting customer interactions accurately, and consistently meeting quality, productivity, and customer satisfaction standards. Candidates must have at least six (6) months of BPO experience, preferably with a sales background, and be willing to work in a blended environment handling voice, chat, and SMS interactions. An interest or knowledge in sports is an advantage, along with excellent communication skills. This is a full-time, permanent Customer Service Representative position that requires flexibility to work on a permanent night shifting schedule. Working students are not eligible for this role.
Job Requirements
- At least 6 months of BPO experience.
- Experience in sales or sales-related customer service.
- Good spoken and written English.
- Comfort handling calls, chats, and SMS.
- Knowledge or enthusiasm for sports.
- Flexibility to work On-site (Night Shift).
- Availability for a full-time role.
This is a full-time permanent role, so only applicants who can commit full-time are eligible. Working students are not accepted.
