Are you an exceptional communicator with a knack for building rapport and a background in sales, especially with a passion for all things automotive Do you thrive in dynamic environments and dream of being at the forefront of a premium, groundbreaking program Probe CX is looking for talented Customer Support Specialist to be the first wave in an exciting new initiative. This isn&apost just any role; it&aposs a chance to be a pioneer in launching a program, where your communication skills and customer service experience will directly shape its success from day one!
What You&aposll Do:
As a Customer Support Specialist in this exclusive pilot program, you&aposll be instrumental in setting a new standard for customer experience. Your responsibilities will include:
- Delivering impeccable customer support through various channels (phone, email, chat), setting the tone for a premium experience for automotive enthusiasts and owners.
- Utilizing your excellent communication skills to understand complex customer needs, build trust, and provide sophisticated solutions related to vehicles and automotive services.
- Leveraging your sales background to identify opportunities, offer value, and enhance the customer&aposs journey
- Documenting all interactions with precision and attention to detail.
- Collaborating closely with your team and leadership to refine processes, share insights, and contribute vital feedback to this evolving program.
- Fostering a positive, innovative, and high-performing team culture dedicated to excellence.
What We&aposre Looking For:
We&aposre seeking highly articulate individuals eager to embrace a foundational role in a brand-new, high-value venture:
- Exceptional communication skills, both verbal and written, with absolute clarity, professionalism, and a persuasive tone.
- A proven background in sales or upselling, demonstrating your ability to influence and connect with customers effectively.
- Familiarity with the automotive industry, vehicle models, or car ownership is a significant plus.
- Strong problem-solving abilities and a meticulous eye for detail.
- The agility to quickly adapt to new information and evolving processes.
- Proficiency in using computer applications and navigating various software systems.
- A strong customer-centric mindset, driven by a passion for delivering an outstanding and premium service.
- High school diploma or equivalent; a Bachelor&aposs degree is a plus.
- Minimum of 3 years BPO experience is highly preferred.
- Willingness to work on-site at our facilities in Makati.
- Flexibility to work various shifts as needed for this evolving program.
Why Join This Premium Pioneer Program at Probe CX
This is more than just a job; it&aposs an opportunity to forge a path in a new, high-profile automotive program. As part of our first wave, you&aposll benefit from:
- Day 1 HMO coverage for you and a free dependent, ensuring your health and well-being from the start.
- Competitive compensation package that truly recognizes your advanced skills and dedication.
- The unique chance to directly influence the success and direction of a premium new program from its inception.
- Comprehensive training and ongoing development specifically tailored to this exclusive initiative.
- A supportive, collaborative, and innovative work environment where your contributions are highly valued.
- Clear pathways for accelerated career growth within Probe CX as this premium program expands.
Ready to leverage your top-tier communication, sales skills, and passion for cars to pioneer a premium customer experience Apply today and become a foundational part of the future of CX with Probe CX!
