Customer Support Specialist - Micro Insurance (BDO Life)

Job Summary

Responsible for the accurate and timely administration of Microinsurance group accounts, including application processing, renewals, billing, premium monitoring, and account maintenance while delivering excellent service to corporate clients.

Primary Responsibilities:

• Process and approve new business applications
• Manage policy renewals and renewal notices
• Prepare and issue premium billings
• Monitor premium collections and payments
• Process premium reporting and postings
• Maintain accurate records in the Group Insurance System (GIS)
• Prepare operational and production reports
• Handle policy amendments and account updates

Qualifications:

• Bachelor's degree in any business-related course
• Minimum 3-5 years of relevant experience in insurance operations, policy administration, customer service, or related functions
• At least 1-2 years of supervisory or team lead experience
• Strong attention to detail, organization, and customer service orientation
• Proficient in Microsoft Office applications
• Willing to work onsite in Ortigas or Makati

Take note that BDO will NEVER ask candidates for payment at any part of the recruitment process, or processing of their job application.