*This will be a year long contract to start, (extensions possible) but you would be full time/salaried/receiving benefits for the duration - not freelance
*Shifts:
- Mon - Thurs 9:30am - 7:30pm PHST
- Thurs - Sun 9:30am - 7:30pm PHST
*Salary: 940,000
About the Role
Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.
As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team!
What You'll Do
- Work directly with some of the fastest growing companies in the US
- Help Ramp scale effectively by handling support requests over phone and email
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
What You Need
- Minimum 6 years of experience supporting a technical product in customer support
- Minimum 3 year of experience handling phone calls
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Nice to Haves
- Experience working with Zendesk tooling
- Experience working in fast paced environments, bonus points for fintech specific experience
