Customer Support Specialist

We're Hiring: Customer Support Specialist: Student Enrollment Advisor!

We are looking for a skilled and customer-focused CSS-Student Enrollment Advisor to join our growing team. If you have a passion for helping people, thrive in a fast-paced environment, and enjoy guiding students through important decisions, this role is for you!

Location: Ortigas, Pasig
Work Mode: Onsite (6 months) Work From Home
Role: Customer Support Specialist - Student Enrollment Advisor

What You'll Do:
Make targeted outbound calls to student applicants to boost confirmations and enrollments.
Provide excellent customer service across phone, email, and chat platforms.
Guide students through the application and enrollment process with clear and accurate information.
Respond to inquiries and assist students with their concerns in a timely manner.
Meet agreed service level commitments and performance targets.
Ensure accurate data entry and maintain data integrity at all times.
Support additional tasks as needed based on business requirements.

What We're Looking For:
At least 2–3 years of BPO experience in Customer Service.
Strong communication skills (written and verbal).
Excellent organizational skills and ability to multitask.
Ability to stay calm and professional under pressure.
Detail-oriented, reliable, and self-motivated.
Proficient in MS Word, Excel, and PowerPoint.
Willing to work onsite in Ortigas, Pasig for the first 6 months before transitioning to WFH.

Ready to help students take the next step in their journey Apply now and grow your career with us!