Role & Responsibilities
- Deliver consistent, empathetic, and solution-driven customer support via phone, email, and chat across global enterprise accounts.
- Diagnose, troubleshoot, and resolve customer inquiries with first-contact resolution as a primary KPI.
- Collaborate cross-functionally with Product, Billing, and Technical teams to escalate and resolve systemic customer pain points.
- Participate in training, coaching, and process optimization initiatives to elevate team performance and customer outcomes.
Skills & Qualifications
Must-Have
- English fluency (professional spoken & written)
- CRM platforms (Salesforce, Zendesk, Freshdesk)
- Live chat & ticketing systems
- Active listening & de-escalation techniques
- Time management & multitasking under pressure
Preferred
- Experience in BPO or enterprise customer support
- Familiarity with AI-assisted support tools (e.g., chatbots, knowledge base integrations)
- Basic troubleshooting for SaaS or tech products
Benefits & Culture Highlights
- Relocation package offered for qualified candidates—including flight, visa, and settling-in stipend.
- Hybrid onsite workplace with modern facilities, ergonomic setups, and wellness amenities.
- Career progression path with quarterly upskilling programs and leadership exposure.
Skills: relocation,customer support,bpo
