Customer Support Representative

Company Description

Poddster Singapore is at the forefront of Singapore's thriving podcasting community, offering state-of-the-art studios designed for seamless podcast production. With over 1,000 podcasters served, we provide cozy recording sets, post-production support, and expert consulting to help creators bring their visions to life. Our mission is to empower storytellers and support authentic conversations through high-quality podcasts.

Role Description

This is a full-time on-site role located in Singapore for a Customer Support Representative. The role involves responding to client inquiries across phone, email, and chat, troubleshooting booking and studio-related issues, guiding individual and corporate clients through Poddster's services, and ensuring a consistently positive experience for every customer. The Customer Support Representative will serve as a key point of contact for clients, helping resolve concerns efficiently while upholding Poddster Singapore's reputation for high-quality. Our studios are renown and used by Ministers, global celebrity speakers and Fortune 500 executives.

Qualifications

• Proficiency in handling customer inquiries across multiple channels (phone, email, chat), experience in using Intercom is a plus
• Strong problem-solving skills for resolving client issues and concerns
• Excellent Communication and interpersonal skills
• Experience in delivering top-notch Customer Service
• Organizational skills and attention to detail
• Ability to multitask and stay composed in a fast-paced studio environment
• Familiarity with CRM or ticketing systems is a plus, especially intercom.
• Previous experience in a similar customer support role is preferred