Customer Support Representative

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response-time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures
  
  

Requirements

• 2+ year of customer service experience
• Excellent English communication
• CRM/ticketing system experience
• Problem-solving skills
• Ability to multitask
• Professional attitude
• Reliable internet
• Customer-focused mindset
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
• Availability to work during Eastern Time (ET) business hours
  
  

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce
• BPO or SaaS experience
  
  

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• Growth Opportunities