About The Opportunity
A fast-growing BPO leader in the customer experience and talent outsourcing space, we partner with global brands to deliver exceptional non-voice support services—from account management and offer processing to backend customer success operations. Our mission is to elevate client satisfaction through precision, empathy, and process excellence—powered by a team that thrives in structured, detail-oriented environments.
Role & Responsibilities
- Accurately process, validate, and execute non-voice account offers (e.g., promotions, discounts, service upgrades) per client guidelines and SLAs.
- Handle inbound/outbound customer requests via email, chat, or ticketing systems—resolving issues with clarity and speed.
- Maintain 100% compliance with data privacy protocols, audit trails, and client-specific documentation requirements.
- Monitor and report on daily KPIs (accuracy, turnaround time, volume) to ensure performance benchmarks are consistently met.
- Participate in continuous learning programs to stay updated on client offerings, system updates, and compliance standards.
Skills & Qualifications
- Experience in BPO or non-voice CX environments
- Familiarity with Salesforce or similar CRM platforms
- Basic understanding of promotional offer lifecycle management
Benefits & Culture Highlights
- Stable on-site work environment with fixed shifts and predictable routines
- Opportunities for upskilling, internal promotions, and cross-client mobility
- Supportive team culture focused on accuracy, accountability, and customer first principles
Skills: bpo,customer service,chat
