Customer Support Representative (FinTech)

Senior Customer Support Representative

Years of experience: 5-6

Onsite: BGC, Taguig

The successful candidates should demonstrate:

•Bachelor's degree or equivalent professional experience.

•5-6 years experience in Customer Support, Customer Success, Technical Support or Operations within an international B2B environment.

• Experience in payments, fintech, merchant acquiring, card is suing, banking or other regulated financial services environments is strongly preferred.

•Strong incident management and troubleshooting skills, with Senior Customer Support (Level 2) the ability to manage high-priority customer issues under pressure.

•Experience working across multiple internal stakeholders to co-ordinate complex issue resolution. •Excellent customer communication and relationship management skills.

•Strong organizational skills with the ability to prioritize competing demands effectively. •Professional fluency in English, both written and spoken. Other additional languages are desirable.

•Availability for rotational telephone on-call support model outside normal business hours.

•Ability to work independently while maintaining a strong customer focus in a fast-paced operational environment.