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Metacom Careers

Customer Support Representative (CSR & TSR )

Metacom Careers
Philippines, Central Luzon
2-4 Years

This job is no longer accepting applications

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  • Posted a month ago

Job Description

The Role

Job Responsibilities:

  • Handle phone support for Csr or IT-related concerns (hardware, software, and connectivity issues)
  • Deliver clear instructions and effective troubleshooting steps to customers
  • Provide excellent customer service and ensure timely resolution of technical issues
  • Accurately document cases and follow escalation procedures when neede
  • Work in a fast-paced environment while maintaining quality and professionalism

Perks & Benefits

  • 28,500 monthly salary
  • 15,00Sign-On Bonus (SOB)
  • Paid Leaves and Government Mandated Benefits
  • HMO coverage & Life Insurance
  • Career growth and training opportunities

Qualifications

Ideal Profile:

  • At least High School Graduate (Old Curriculum) / ALS Graduate
  • With at least 2 years Call Center Experience (CCE) in any account
  • OR 6 months1 year Technical Support experience
  • Freshers are welcome to apply (Must have Excellent Coms)
  • Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
  • Strong communication and problem-solving skills
  • Amenable to shifting schedules and onsite work in Clark

What's on Offer

  • Leadership Role
  • Attractive Salary & Benefits
  • Flexible working options

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

Metacom Careers

Job ID: 143345519

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Last Updated: 17-03-2026 06:05:16 PM
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