Customer Support Representative

Customer Support Representative

Location: Quirino Avenue, Davao City, Philippines

Work Setup: Onsite

Employment Type: Full-Time

About the Role

We are looking for a customer-focused and quality-driven individual with call center or customer service experience. The ideal candidate is professional, patient, and able to remain calm when handling frustrated customers. We value someone who communicates well, solves problems effectively, and is committed to providing excellent customer service.

Key Responsibilities

• Handle customer inquiries, concerns, and complaints professionally.
• Remain calm, patient, and respectful when dealing with frustrated or upset customers.
• Provide accurate information and effective solutions to customer concerns.
• Deliver excellent customer service while meeting quality and performance standards.
• Follow company procedures and guidelines when handling customer interactions.
• Maintain accurate and complete records of customer conversations and resolutions.
• Communicate clearly and professionally with customers and team members.
• Contribute to a positive work environment and support overall team performance.

Qualifications

• Previous call center or customer service experience is required.
• Strong verbal and written communication skills.
• Able to handle difficult customer interactions with patience and professionalism.
• Excellent problem-solving and active listening skills.
• Customer-focused, detail-oriented, and committed to delivering quality service.
• Adaptable, reliable, and able to work effectively in a fast-paced environment.
• Willing to work onsite.
• Graduates of a four-year degree course are preferred

How To Apply

Interested applicants may send their updated resume to [Confidential Information].

• Please highlight your call center experience, customer service skills, and experience handling difficult customer concerns in your application.