Customer Support Representative

Job Overview

Our client is looking for an experienced Logistics Customer Support to join their team and handle their customer calls. The successful candidate will be responsible for providing top-notch service in a high-volume production environment.

Job Highlights

Schedule: To be discussed by the client, New York, USA, EST (37.5 hours per week)

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

• Act as the remote doorman for buildings to log package deliveries, let the courier into the building remotely, and make sure they place the packages in the designated area.
• Interact with vendors and visitors, providing top-notch customer service, while moving through each call quickly.
• Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
• Confirm or clarify information and diffuse angry clients, as needed.
• Document all call information according to standard operating procedures.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.

Requirements

• A minimum of 2 years of working experience in Customer Service/Call Center Environment (preferably in a BPO), handling high-profile voice accounts.
• Comfortable handling a high volume of inbound calls and has obtained a position in the last 2 years that required a minimum of 100 inbound calls per day.
• Comfortable with being stationary for long periods of time.
• At least 2 years of experience working on a shift for a US-based client.
• Coachable and can follow standard operating procedures consistently.
• Good soft skills and can handle customer complaints quickly, appropriately, and professionally.

Technical Requirements

• Minimum PLAN 100mbps DSL with Fiber Internet Connect is REQUIRED. (Signal-based or Wireless connection is not allowed).
• Owns a Windows desktop/laptop with at least 8GB RAM and 60 GB free hard disk space.
• Intel Core i3 (6th-12th gen), i5, i7, or AMD equivalent.
• Must use a wired standard call center headset. (No wireless and Bluetooth headsets are allowed).
• Must be able to pass the Internet and Twilio speed test.
• Must have a stable and reliable backup internet connection.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.