Customer Support & Order Assistant/ (Phone-Based | Full-Time | Remote)

About the Company

We are hiring a detail-oriented and fast-moving Customer Support Order Assistant Specialist to support customers who place orders via phone. This role focuses on real-time purchasing, product sourcing, and seamless order execution to ensure a smooth customer experience from start to finish.

About the Role

As a Customer Support Order Assistant Specialist, you will act as the bridge between customer requests and product fulfillment. You'll help customers find products, compare options, and place orders accurately and efficiently in real time. This role is ideal for someone who can think quickly, stay organized under pressure, and maintain accuracy while handling multiple requests throughout the day.

Responsibilities

• Take inbound customer requests via phone
• Source products online in real time based on customer needs
• Compare pricing, product availability, and delivery timelines
• Place customer orders accurately and efficiently
• Coordinate the full order process:
• Request
• Purchase
• Confirmation
• Ensure a smooth, high-trust customer buying experience
• Maintain strong communication and attention to detail throughout each transaction

Qualifications

• Prior experience in:
• Customer support
• Purchasing
• Dispatch
• E-commerce is a plus

Required Skills

• Strong internet research and product sourcing skills
• Fast decision-making under time constraints
• High attention to detail — order accuracy is critical
• Ability to manage multiple requests throughout the day
• Clear and confident spoken communication skills
• Comfortable working in a phone-based support environment

Preferred Traits

• Problem-solver mindset
• Able to move quickly without sacrificing accuracy
• Resourceful and dependable
• Comfortable acting as the link between customer needs and market availability

Work Environment

• Remote opportunity
• Fast-paced and execution-focused role
• Collaborative and customer-centered team culture