The Customer Support team delivers high-quality service and manages smooth daily operations across our service centers. To support our ongoing expansion, we are hiring for multiple project-based customer service positions, ranging from frontline Staff to Operations Supervisors.
What You Will Do
- Customer Support Staff: Greet branch visitors, assess their needs, direct them to appropriate service counters or digital self-service tools, manage queue flow to minimize wait times, and address general service and billing inquiries.
- Branch Operations Supervisor: Oversee day-to-day service center operations, ensure consistent Customer Experience (CX) standards, partner with outsourced service providers and branch staff to maintain operational compliance, resolve escalations, and identify root causes to improve overall branch efficiency.
What We Are Looking For
- Bachelor's degree in Business, Management, Hospitality, Communications, Industrial Engineering, or related fields (equivalent customer-facing experience accepted for staff roles)
- Staff Level: 1–2 years in customer service, reception, concierge, or queue management
- Supervisory Level: 3–5 years in branch or customer operations, including 2–3 years managing teams or vendor performance
- Strong customer service mindset, clear communication, stakeholder management, and root-cause problem solving
