Job Description
We are CONCENTRIX the #1 BPO in the industry where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.
Benefits
very competitive salary
meal and transportation pay
rice allowance
night differential [when applicable]
account incentives
sick and vacation leaves
educational assistance
retirement plan
annual appraisal and bonuses
comprehensive health plan for you and your loved ones
clean, safe & modern working environment
Job Responsibilities
communicate with customers in a courteous, friendly and professional manner using agreed procedures
listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
maintain basic knowledge of client products and/or services.
CANDIDATE PROFILE
Filipino, based in the Philippines
No BPO Experience Required
18 years old or above
computer & internet literate
must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
Work-at-home (wah) Strict Requirements
At least Senior HS (K-12) graduate OR old High School (4th year) curriculum graduate
Has stable home internet (30 mbps+)
Has conducive working setup at home
Resides in Baguio, Bacolod, Iloilo, Cagayan de Oro or Davao, and at least 2 hours away from the nearest CONCENTRIX site in your area. (Please take the initiative to research & check if you're less than 2 hours away.)
Kindly do not apply for our WAH program if you do not possess the above strict requirements.
