Job Title: Customer Support Generalist
Job Summary
This role is responsible for handling inquiries, resolving issues, gathering user feedback, and collaborating with internal teams to improve overall customer experience. The ideal candidate is proactive, detail-oriented, and passionate about delivering excellent support across multiple channels.
Key Responsibilities
- Provide timely and professional support to clients via email, chat, and other communication channels
- Address customer inquiries, concerns, and issues with a solutions-oriented approach
- Gather and document customer feedback, insights, and recurring issues
- Collaborate with internal teams (product, sales, operations) to relay feedback and improve services
- Assist in onboarding and guiding clients on product/service usage
- Maintain accurate records of customer interactions and resolutions
- Identify trends in customer concerns and recommend process improvements
- Support internal teams with administrative or coordination tasks related to customer experience
Requirements
- Bachelors degree or equivalent experience in Business, Communications, or related field
- 13 years of experience in customer support, customer success, or a related role
- Experience supporting both B2B and B2C clients is a plus
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proficiency in customer support tools
- High level of empathy, patience, and professionalism
Preferred Qualifications
- Experience in a startup or fast-growing company
- Familiarity with data gathering and reporting customer insights
- Basic understanding of product or service lifecycle
What We Offer
- Competitive salary and benefits
- Opportunity to work in a collaborative and dynamic environment
- Career growth and development opportunities
