Customer Support for Travel and Hospitality

About The Opportunity

We're a dynamic outsourcing partner in the Travel & Hospitality sector, powering seamless customer experiences for global brands. Our team delivers 24/7 support across flights, hotels, bookings, and travel disruptions — turning service challenges into loyalty-building moments. Based in the Philippines, we operate in a fast-paced, customer-obsessed environment where empathy, tech-savviness, and cultural fluency drive real impact.

Role & Responsibilities

• Handle inbound/outbound customer inquiries via phone, email, and chat across travel itineraries, reservations, cancellations, and policy changes.
• Resolve booking conflicts, rebook disrupted trips, and process refunds or travel credits in line with airline/hotel policies.
• Collaborate with operations and vendor teams to expedite solutions for delayed flights, overbookings, or no-show situations.
  
  

Skills & Qualifications

• Travel PMS platforms (Amadeus, Sabre, Travelport) is preferred but not required
• Customer service protocols (Call Scripting, Upselling, De-escalation)
• Microsoft Office Suite (Excel, Outlook)
• English fluency (written & spoken) for international clientele
• Basic understanding of airline/hotel booking systems
  
  

Benefits & Culture Highlights

• On-site workplace in Metro Manila with modern facilities, free meals, and transport allowance.
• Flexible shift rotations with 24/7 coverage — night & weekend premiums apply.
  
  

Skills: proactive customer service,bookings,travel