Customer Support for Luxury Travel Booking Blended Voice/Non-Voice Account

About The Opportunity

A premium travel-focused BPO serving high-net-worth clientele and luxury travel brands, we deliver white-glove customer experiences across global destinations. Our team partners with 5-star hotels, private jet charters, and elite concierge services to deliver seamless, personalized travel solutions—where every detail matters and service excellence is non-negotiable.

Role & Responsibilities

• Deliver exceptional customer support via voice and non-voice channels (email, chat, ticketing) for luxury travel bookings and post-booking requests.
• Proactively resolve complex travel itineraries, cancellations, upgrades, and special requests with elegance and precision.
• Collaborate with travel partners (hotels, airlines, concierge) to ensure seamless client experiences and on-time delivery of promised services.
• Maintain high CSAT scores by exceeding customer expectations with empathetic, solution-oriented communication.
• Document and escalate critical client issues while ensuring compliance with luxury brand service standards.
• Adhere to SLAs and KPIs while managing high-volume, high-value client interactions with consistent accuracy and warmth.
  
  

Skills & Qualifications

• Must-Have
• Fluent English (written & spoken)
• Zendesk
• Salesforce Service Cloud
• CRM
• Microsoft Office Suite
• Call center etiquette
• Customer service scripting
• SLA compliance
• Preferred
• Luxury hospitality experience
• Multi-channel support experience
  

Benefits & Culture Highlights

• Global clients, premium brands, and elite travel perks
• On-site collaborative workspace with wellness amenities
• Career growth into premium account management or team leadership
  
  

Skills: luxury travel,customer support,microsoft office suite,bpo