Customer Support for Flight Reservation Account

About The Opportunity

A leading outsourcing partner in the global travel and hospitality sector, we deliver mission-critical customer support services for top-tier airlines and flight reservation platforms. Our team ensures seamless, accurate, and empathetic customer experiences across booking, modification, and issue resolution — powered by real-time systems and global service standards.

Role & Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat for flight reservations, cancellations, and itinerary changes.
• Utilize airline reservation systems (e.g., Amadeus, Sabre, Galileo) to manage bookings, issue tickets, and process refunds or upgrades.
• Resolve travel-related issues including schedule changes, overbookings, and fare discrepancies with accuracy and speed.
• Document all customer interactions and transactions in CRM or ticketing tools to ensure service continuity and audit compliance.
• Adhere strictly to airline policies, data privacy regulations, and internal SOPs while maintaining high CSAT and resolution rates.
• Collaborate with internal teams and airline partners to escalate complex cases and drive resolution within SLAs.
  
  

Skills & Qualifications

• Atleast a SHS Graduate + Atleast 6mos. BPO International Voice Experience OR College graduate No BPO experience required
• Flight Reservation Systems
• Customer Service Scripts
• English Proficiency
• Call Center Operations
• Travel Industry Experience
• Multi-language Support (Spanish, French, Japanese)
  
  

Benefits & Culture Highlights

• Competitive on-site compensation with performance incentives
• Career growth path into senior support, training, or leadership roles
• Collaborative, high-energy environment with global travel brand exposure
  
  

Skills: amadeus,customer support,airline,bpo,travel