Customer Support for Athletic Apparel

Account Supports a retail brand specializing in athletic and lifestyle apparel, serving customer through online omnichannel shopping experiences.

Responsibilities

Handle customer inquiries through voice and omnichannel support (email/chat as needed).

Assist customers with product information, orders, billing, returns, and account-related concerns.

Resolve customer issues efficiently while providing accurate and professional service.

Document customer interactions and maintain accurate records in company systems.

Meet quality, productivity, and customer satisfaction goals.

Collaborate with internal teams to ensure timely issue resolution.

Job Requirements

At least 6 months of BPO experience

Willing to work in a blended environment (voice, chat, and SMS)

Sales background is required

Interest or knowledge in sports is preferred

Good English communication and customer service skills

Willing to work on a shifting schedule

Full-time, permanent position

Strictly no working students