Customer Support Executive

RentProfile (www.rentprofile.co) is an innovative award winning Prop-Tech business based in De Beauvoir, London. The company is on a mission to help connect good-trustworthy renter's, landlord's and agent's.

Role and Responsibilities

- Role is in our Customer Operations team handling inbound calls into support.

- Following procedure, rules, in requesting, accessing information and resolving issues.

Skills, Attributes, Experience

- Able to follow processes and attention to detail.

- Team player. Able to work effectively with others. Demonstrates leadership qualities.

- Experience in using CRM systems.

- Experience in conducting phone support.

- Experience handling sensitive information such as personal details.

- Good/Excellent English, both written and verbal.

- Able to work from home. Quiet surroundings required and computer / fast internet line.

- Online real estate industry or e-commerce experience preferable.

- Fast learner. Training will be provided.

- Management experience.

- A can-do attitude and supportive of others.

- Responsible, trustworthy and reliable.

- Friendly demeanour.

- UK hours (9am - 6pm, GMT + 1)

- Available for start in next few weeks.