Customer Support Executive

Description:

Duties and Responsibilities:

• This role has great influence on customer satisfaction
• Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products (this includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry
• Provide service in a professional and courteous manner
• May respond to inquiries regarding a specific or more complex product (e.g. number of products, complex technologies) or a specific customer (based on customer size or revenue tied to customer, etc.)

Qualifications:

• Candidates must be currently pursuing a Bachelor's Degree in Business Studies/Administration/Management, Finance/Accounting, Legal Management, Journalism, Information Technology or equivalent, graduating between 2016 and 2017
• Candidates must have good oral and written communication skills and be proficient in MS Office applications such as MS Word, Powerpoint and Excel

Requirements:

Skills:
Analytical, Clerical, Creative, Good Communication (listening, verbal, written), Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility