Customer Support Executive (Hybrid - Eastwood, QC)

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Customer Service Executive, you will provide exceptional customer support through telephone, email, and online chat. You will assist customers with enquiries, coordinate consultations and installations, manage scheduling activities, and ensure a smooth customer journey while meeting service level targets.

Key Responsibilities:

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Qualifications:

• At least 4 years of customer service experience in a fast-paced environment, supporting B2C customers, particularly within premium or high-end products and services.
• Proven experience in scheduling or appointment coordination
• Experience using CRM systems or customer management platforms
• Comfortable working with numbers, measurements, and metrics
• Ability to manage multiple customer requests while maintaining high service standards
• Strong written and verbal communication skills
• Positive, proactive, and hardworking attitude
• Excellent attention to detail and accuracy

Training Schedule: Monday - Friday, 4:00 PM - 1:00 AM Manila Time

Work Schedule (After training): Monday - Friday, 10:00 PM - 4:00 AM & Saturday - Sunday, 4:00 PM - 1:00 AM Manila Time (6 days shift and 1 day off)

Work Arrangement: Hybrid (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City)

• At least 10 days in the office per month
• Must have at least 50mbps for both download and upload speed

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times: By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.