POSITION TITLE: Customer Support Coordinator
WORK SETUP: Full Time, Onsite
WORK LOCATION: Alabang, Muntinlupa City
SALARY: PHP 20K25K
JOB SUMMARY:
The primary focus for this role is to provide operational and administrative support to ensure smooth customer transactions This includes handling quotations, order processing, logistics coordination, and responding to basic customer inquiries. The role supports the end-to-end order fulfillment process and aims to deliver a consistent and efficient customer experience.
KEY ROLES AND RESPONSIBILITIES:
Customer Support & Communication
- Handle basic customer enquiries via email and phone.
- Provide accurate information on order status, delivery timelines, and documentation.
- Escalate complex or sensitive issues appropriately to relevant associates and teams.
Order Processing & Administrative Execution
- Creation and processing of quotations, sales orders, and order changes in SAP and CRM systems.
- Assist in validating part numbers and documentation based on established guidelines.
- Ensure order data is entered accurately and in compliance with internal procedures.
Internal Coordination & Follow-Up
- Coordinate with Sales, Supply Chain, Finance, and Warehouse teams on routine order and delivery matters.
- Track open orders, shipments, and basic billing issues, escalating exceptions when required.
- Support smooth handoffs between teams to ensure timely customer fulfilment.
Data Accuracy & System Discipline
- Maintain accurate customer, order, and enquiry records in CRM and SAP systems.
- Log customer interactions, enquiries, and follow-ups to ensure visibility and continuity.
- Support data alignment and basic reporting needs under supervision.
Learning, Development & Process Adherence
- Follow defined processes, service standards, and KPIs consistently.
- Build product knowledge, system proficiency, and commercial understanding over time.
- Participate in continuous improvement initiatives and on-the-job learning opportunities.
QUALIFICATIONS:
- General Diploma or Degree with at least 2 years of relevant customer service working experience.
- Qualification in Mechanical Engineering will be advantage.
- Experience with QuickBooks / SAP / ERP systems is an advantage.
- Customer oriented with good communication skills and in fluency in English.
- Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), CRM, SAP B1 and ability to learn business systems and other software platforms as required.
