Build Customer Loyalty Through World-Class Voice Support
Exceptional customer service professionals build meaningful careers by resolving complex concerns-not simply answering calls. As a Customer Support Consultant, you'll deliver high-quality support across voice, email, and digital channels, creating experiences that strengthen customer trust, advocacy, and retention for an established Australian organization. Join Emapta to expand your expertise in a collaborative, high-performance environment where top 1% talent gains hybrid flexibility, international exposure, continuous professional development, and an award-winning employee experience designed for long-term career success.
Job Overview
- Employment Type: Full-Time
- Shift: Day Shift, Consecutive Days Off
- Salary: Up to PHP40,000
- Work Setup: Hybrid, Megatower, Ortigas
The Qualifications We Seek
- Minimum of 5 years of BPO customer service experience in a voice support environment
- Exceptional verbal and written English communication skills, with proven ability to manage difficult conversations and de-escalate complex customer concerns
- Experience using Salesforce, Zendesk, or similar CRM and support tools is an advantage
- Strong customer advocacy, ownership, and accountability from initial contact through resolution
- Excellent problem-solving, analytical, decision-making, and multitasking skills in a fast-paced contact center environment
- Strong computer literacy with the ability to quickly learn new systems, processes, and digital platforms
- Experience supporting Australian customers or international accounts, with exposure to omnichannel service across voice, email, and web chat, is preferred
- Collaborative team player who contributes to a positive, high-performing work environment
- Willing to work in a hybrid setup in Ortigas and commit to the role for at least 12 months
Your Daily Tasks
- Deliver responsive, solutions-focused support by combining strong service instincts with sound judgment and problem-solving
- Manage customer concerns across phone, email, and web chat with empathy, professionalism, and urgency
- Prioritize multiple enquiries while maintaining accuracy and service quality in a high-volume contact center environment
- Contribute to a collaborative team culture centered on performance, learning, and continuous improvement
- Strengthen customer trust, loyalty, and retention through clear communication and effective issue resolution
- Coordinate with colleagues and stakeholders across the business to achieve the best possible customer outcome
- Recommend improvements that enhance customer journeys, employee experience, and operational efficiency
- Work with teammates to remove service barriers, escalate concerns appropriately, and progress customer resolutions
- Share customer insights and recurring themes to support product, process, and service enhancements
- Use Zendesk, Slack, and other business platforms to document, track, and manage customer interactions efficiently
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
